As a way to prevent future no-shows, Connect’s ‘require to prepay’ option means you can require customers to prepay next time they book you online. This applies to all Marketplace and any widget bookings (but not Reserve with Google), meaning you’re protected with an advance payment from customers who might be at risk of not showing up.
How to mark a customer as a no-show (and require prepayment)
There are two ways to mark a customer as a no-show:
1) You can mark them as ‘require to prepay’ when you mark their appointment as a no-show on your calendar.
2) Go to your ‘clients’ tab on Connect and find the customer. Click on ‘edit details’ and tick the box that requires them to prepay next time they book online - you can switch this off whenever you like.
What the customer sees
We won’t tell the customer the reason, we’ll simply only show them the “Pay online” option next time they book you online.
What we recommend: this is a great way to protect yourself and your business from no-shows repeating the same behaviour, but remember that limiting the payment choice can also mean a customer might not book you again. So once the customer has had a successful appointment, you can easily disable the feature from your client list.