- How to become a Top Rated Partner
- What you get as a Top Rated Partner
- I already meet the criteria for Top Rated – what else do I get?
- What is a review rating?
- How can I improve my review rating?
- Do reviews expire?
- Do direct reviews count?
- How can I improve the number of successful bookings I have?
We know how great you are and we want to celebrate it. So, we’re running our Top Rated campaign again for 2018! The great thing about it is that you’re in control - you’ve got until September to become Top Rated.
Need help getting started? Look no further.
How to become a Top Rated Partner
Top. Rated. Two words, one goal - but what does it mean?
It’s simple, to get the title of ‘Top Rated 2018’ you’ll need:
- 30 + reviews;
- A rating of 4.6 on the marketplace;
- 98% successful booking rate.
What you get as a Top Rated Partner
There are loads of benefits to becoming Top Rated. If you’re successful this year, you’ll get:
- A Top Rated badge on your Treatwell page to help you stand out;
- A dedicated awards section on your Treatwell page showing you’re a winner;
- A Top Rated 2018 filter that helps customers to find you easily;
- A mention on the Treatwell Homepage (via Top Rated) to promote you.
This way, everyone will know you’re total gem (even though we do already). To hear from some of our current Top Rated Partners and for even more info, head to our Top Rated landing page here.
I already meet the criteria for Top Rated - what else do I get?
That’s great to hear– we know we have lots of fantastic Top Rated salons on Treatwell already, so we’re busy planning something for later in the year to reward you and other extra special salons for all of your hard work.
We’ll share further updates on this later in the year but in the mean time, keep up the great work!
What is a review rating?
Your review rating is an average of the reviews you have received on Treatwell, so simply put, the more high reviews you get, the higher your rating.
We have worked hard to make these as fair as possible, here’s how:
The older the review, the less weighting it has in calculating your rating. This means that your review is calculated as a fair representation of the experiences customers are having in your salon right now.
If the same client leaves more than one review for you then each one is weighted less. We care about what loyal customers think, but we also want to understand what a wider range of customers feel about your salon.
We calculate your review rating daily, so you can keep checking how your salon is getting on and find out how your customers feel about it.
How can I improve my review rating?
Make sure you're encouraging your customers to leave a review after they've visited – reviews are a big part of becoming Top Rated, but they're also the best way to let customers know just how great you are before they visit.
Do reviews expire?
While reviews don’t expire, they do become less weighted over time. Try to encourage customers to leave reviews on your Treatwell page as the newer reviews are the ones that'll help to make you stand out (as these are more heavily weighted).
You can keep track of all your reviews (and your review rating) by heading to the Dashboard on Connect.
Do direct reviews count?
Yes, all reviews count towards your total on your Treatwell page.
How can I improve the number of successful bookings I have?
Take some time to make sure that your calendar is up to date – especially during busy periods like the summer holidays. Use the Connect app to keep on top of all your booked appointments on the go and try not to cancel unless it is really urgent.