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  1. Partner Help Centre
  2. Treatwell POS
  3. Frequently asked questions

Frequently asked questions

  • What to do if there's an error with the POS system
  • The cash drawer does not open or no receipts are being printed - what should I do?
  • How do I perform a partial refund if I use the POS till system?
  • What do I do if a day-end closing has already been carried out by mistake or a mistake has been made while carrying it out?
  • Not all appointments have been checked out yesterday. How can I make up for them?
  • Which paper rolls are compatible and where can I buy them?
  • What happens to the POS system if the internet goes down?
  • mPOP printing receipts in white? Here's how to fix it.
  • How do I find out my iPad model name, iOS version and Connect iOS app version?
  • How do I find out my Android tablet’s model name, its Android version and the Connect Android app version?
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