Frequently asked questions
- What to do if there's an error with the POS system
- The cash drawer does not open or no receipts are being printed - what should I do?
- What do I do if a customer requires a partial refund of a prepayment done via Treatwell (e.g. because a service could not be performed on-site)?
- What do I do if a day-end closing has already been carried out by mistake or a mistake has been made while carrying it out?
- Not all appointments have been checked out yesterday. How can I make up for them?
- Which paper rolls are compatible and where can I buy them?
- What happens to the POS system if the internet goes down?
- mPOP printing receipts in white? Here's how to fix it.
- How do I find out my iPad model name, iOS version and Connect iOS app version?
- How do I find out my Android tablet’s model name, its Android version and the Connect Android app version?