Appointments

Managing appointments

• Customers managing Offline Bookings through Treatwell
• How can I check the details of a booking?
• How do I add a walk in appointment?
• How to add recurring appointments 
• Checking out bookings and how to reverse it
• What is an appointment "Lead Time"?

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Notifications

•  How to turn on push notifications for your Connect app
• How can I control the notifications we receive about bookings?
• Client notifications about appointments
• Prepaid or Pay at venue?: the two types of Treatwell bookings

Cancel appointment

• How to cancel an appointment and issue a refund
• Treatwell Cancellation Protection: FAQs
• How do I update my cancellation policy?
• Cancellation Protection
• A customer did not arrive for their appointment, what can I do?

Reschedule an appointment

• What if a client wants to reschedule?
• What's my reschedule policy?
• How can I reschedule an appointment?