The order in which salons appear in marketplace search results is calculated by many factors. Our algorithms are always working behind the scenes to calculate which salon’s should appear in which position. This algorithm prioritises venues that are heavy users of Treatwell Connect and those with a lower cancellation rate (from both you and your customers).
Here's how you can improve your ranking in the Marketplace:
1. Make sure your calendar is always updated - this means entering your direct bookings and showcasing your real-time availability. This guarantees you won't leave any customers disappointed when they find out you're double booked or unavailable.
2. Your cancellation policy meets both the needs of you and your customers. By choosing a flexible cancellation policy (such as 2 hours), customers can reschedule with you when they need to.
3. Reduce last-minute cancellations and no-shows by activating payment protection for your venue. By ensuring customers have to secure their booking with their payment details, they're less likely to cancel last minute or not show up for their appointment.