You can check the details of any appointment, including the payment method chosen, in a few different places.
If you’ve missed that a booking was due to be paid in the salon or a customer has accidentally left without paying, unfortunately, we won’t be able to charge the customer, but there might be something that you can do to collect the payment from the customer.
Firstly, you should contact the customer using the contact details found in Connect, asking them to return to the salon to make a cash payment, or to arrange a bank transfer.
Then, we’d recommend leaving a note on the customer’s client card so that you have a record of what’s happened and so that your team members are aware.
If you’re not able to talk to the customer, check if the booking was protected by our payment protection trial, in which case you’re able to cancel the booking and collect payment.
In both cases we’d also recommend that you set the customer to have to pre-pay for any future bookings in Connect.