Having a reschedule policy in place that best suits the needs of your customers allows them to manage their bookings independently - this means fewer cancellations for you if their plans change.
Where can customers see my policy?
We'll display your reschedule policy throughout the customer's booking process, as well as on their confirmation email and in-app to avoid any confusion.
What's my policy?
By default, your cancellation policy is set to 1 hour. Why? The longer the policy, the more strict it is for customers. For example, a reschedule policy of 1 hour means that if a customer needs to, they have the ability to reschedule their appointment up to an hour before it is due to start. This way, your policy is more attractive to customers, and you'll receive more bookings as a result.
Some helpful insights!
Our data shows that with a 1 hour reschedule policy, salons:
1. Receive 28% fewer cancellations (because customers have the freedom to reschedule their booking instead).
2. Earn 40% more revenue than salons with a strict policy (because they have fewer cancellations).
3. Receive more bookings in general (because customers are more likely to book with a salon if they have control and flexibility over their booking).
4. Receive fewer no-shows (because when a customer can't reschedule they're more likely not to turn up on the day).