Having a reschedule policy in place that best suits the needs of your customers allows them to manage their bookings independently - this means fewer cancellations for you if their plans change.
Where can customers see my policy?
We'll display your reschedule policy throughout the customer's booking process, as well as on their confirmation email and in-app to avoid any confusion.
What cancellation policy options do I have?
By default, your cancellation policy will be set to 1 hour. You can increase this to any amount of hours, up to 24.
The longer you set your policy, the more strict it is for customers. For example, a reschedule policy of 1 hour means that if a customer needs to, they have the ability to reschedule their appointment up to an hour before it is due to start.
In contrast, a policy of 12 hours means that if a customer needs to reschedule and their appointment is due to start in 12 hours or less, it's not possible.
What should my policy be?
We'd recommend being as flexible as possible; most of the salons we partner with have their reschedule policy set to 1 hour.
This way, your policies are attractive to customers, and you'll receive more bookings as a result.
Things to consider
Our data shows that salons with a 1 hour reschedule policy:
1. Receive 28% fewer cancellations (because customers have the freedom to reschedule their booking instead).
2. Earn 40% more revenue than salons with a strict policy (because they have fewer cancellations).
3. Receive more bookings in general (because customers are more likely to book with a salon if they have control and flexibility over their booking).
4. Receive fewer no-shows (because when a customer can't reschedule they're more likely not to turn up on the day).
How can I change my policy?
If you'd still like to change your policy, get in touch and we'll be able to adjust the setting on your account.
Making a change to your policy will only impact bookings made after that time and not pre-existing bookings.