A customer gave me a Treatwell gift card, what do I do?

Treatwell gift cards are a great way to treat someone that you care for if you're not sure which treatment or salon is their favourite.

Treatwell gift cards need to be used on the Marketplace as a payment method when a customer is placing an order. 

If a customer has given you a gift card in the salon as their form of payment, here's what you can do to make sure you receive the payment:

If the customer has not yet made a booking on Treatwell:

1. Ask the customer to visit your salon listing on treatwell.co.uk 
2. The customer should add the treatment being received to their basket, and click "choose a time"
3. Depending on your availability and settings, you might not have an available appointment slot right away. Don't worry, select the next available slot.
4. The customer can add the gift card to the checkout page, and pay any remaining balance by PayPal or debit card.
5. Once the booking has been made, you can then reschedule it in Connect to the time and place that the treatment actually happened. 
6. You'll receive the payment for the booking in your next invoice.

If the customer has already left, you'll need to contact them so that they can complete the above steps.

If the customer has already made a (pay at venue) booking on Treatwell:

1. You or the customer should cancel the order
2. Ask the customer to visit your salon listing on treatwell.co.uk 
3. The customer should add the treatment being received to their basket, and click "choose a time"
4. Depending on your availability and settings, you might not have an available appointment slot right away. Don't worry, select the next available slot.
5. The customer can add the gift card to the checkout page, and pay any remaining balance by PayPal or debit card.
6. Once the booking has been made, you can then reschedule it in Connect to the time and place that the treatment actually happened. 
7. You'll receive the payment for the booking in your next invoice.

If the value of the gift card is less than the cost of treatments received, you'll need to arrange the payment of the remaining balance in the salon. 

If the customer has already made a (pre-paid) booking on Treatwell:

In this case, you can either:

1. Cancel and refund the customer's booking in full, and follow the steps above to create a new one using the gift card
2. Ask the customer to use their gift card on their next pre-paid booking, remembering to add it to the checkout page.