Some of the treatments that you offer may require that your client has an allergy or patch test up to 48 hours beforehand.
To set a patch test requirement on a service:
- Go to 'Menu' in Connect
- Click on the service that you'd like to add the requirement to
- Below the service title, you'll see a tick box labelled "Patch test required"
- Tick the box, and press "save".
If you don't see the tick box, it's possible that we'll have to manually add this for you. Just let us know which services require a patch test using this form, and we’ll update them as soon as possible for you (usually within a few days).
Remember, if you add a patch test requirement to a treatment that is part of a package, that package will also show the client that a patch test may be required.
What your clients will see
For services that may require a patch test, we’ll advise the client of this when they add the item to their basket, their checkout page and also in their confirmation email.
However, the notice is advisory and won’t prevent a client from being able to book within those 48 hours. This is so you don’t lose out on last-minute bookings from loyal clients who have already had an allergy test with you in the past few months.
If you would like more control over this, you can edit the lead time of these specific treatments to give you more time to arrange a patch test with your new clients. Click here to learn how.