Reminding clients about their upcoming appointments is one of the best ways to prevent no-shows, especially if they’ve booked weeks (or even months) in advance.
Thanks to Automated messaging, Connect will send reminders to all your clients automatically, at the right times based on our data, insights and best practices. That said, if you'd like the reminders to be sent at different times, changing this in Connect is easy. Just head to 'Marketing', and then 'Automated Messaging' and use the drop down next to the reminders box to change your settings.
What will your clients receive?
When this feature is enabled in Connect, your clients will receive:
- Email reminders, sent at least 8 hours before their appointment, so they have time to see their inbox;
- SMS reminders, sent about 4 hours before their appointment, just in case they’ve not seen their email
- Push notification reminders instead of SMS reminders, if your client’s phone number hasn’t been added to Connect.
We’ve worked out the best times to send these reminders – but you can change this in Connect if you’d like to send them at different times.
The email has everything they need to know about their booking, like services booked, appointment time, date, and your details – so they can easily find you, or get in touch if they need to.
The SMS reminder is a short and sweet message that clients receive about 4 hours before their appointment.
SMS reminders are sent between 8am and 8pm to respect your clients’ private time.
Push notification reminder
If a client’s booked you through the Treatwell app, they’ll get a push notification reminder instead of the SMS.
Are these messages GDPR compliant?
These emails are transactional (they're sent as part of the booking), so GDPR rules don't apply here. This means you don't need to worry – you won’t need to ask for your clients’ marketing consent to send them.
Make sure these reminders are sent automatically by enabling this feature in the Automated messaging tab in Connect.