Invoices can be confusing – especially if you're not familiar with some of the financial terms used. We want to make sure our invoices are straightforward and easy to read, so here's a list of terms you're likely to come across – and what each of them means:
Orders paid online
Bookings made through Treatwell and paid for in advance online.
Orders paid at venue
Bookings made through Treatwell and paid for directly to you in-salon.
Minus orders paid at venue
This takes away the money that has already been paid to you by clients (i.e. for appointments booked through Treatwell, but paid in-salon).
Total order value
The total value of bookings made via Treatwell in this invoice period. Please note that, if there have been any changes to orders from your previous invoice period (e.g. cancellations, partial refunds, or price changes processed after an order was already invoiced), then your Total order value could be different from the sum of the orders that were received in this invoice period.
Minus Treatwell fees
Treatwell fees (commission, processing fees & VAT) applied to the orders made in this invoice period.
Total you've earned with Treatwell
The total you've earned with us (after commission, processing fees and VAT have been applied).
End of period balance
Your total balance (either Treatwell will owe you money or you will owe Treatwell money).
Balance from previous statement
Balance carried over from your last statement. You'll only see this if you haven't paid us – or if we weren't able to pay you (this can happen if we don't have your bank details).