The Government has recently announced that businesses in England (including salons) must keep a record of all their clients for 21 days from 18th September. The new requirements will support the NHS Track & Trace service, aiming to trace and stop the spread of the coronavirus.
- What is the NHS Track & Trace?
- What information do you need to keep a record of?
- How to record this information in Connect
- Displaying an official NHS QR poster in your salon
What is the NHS Track & Trace?
NHS Track & Trace service helps trace recent close contacts of anyone who tests positive for coronavirus and notifies them that they must self-isolate at home to help stop the spread of the virus.
Salons will need to play their part in helping the NHS Track & Trace service by keeping a record of their clients for 21 days from their visit and displaying a personal NHS Track & Trace QR code clients can scan to check-in.
This way, if a client or team member develop symptoms of the coronavirus, those who have come in contact with them will be notified and asked to isolate to stop the virus spreading any further.
What information do you need to keep a record of?
From 18th September, all salons must collect the following information from each client, and store it digitally for at least 21 days from the client’s visit:
- Client’s full name
- Telephone number
- Date and time of appointment (including departure time)
- Who provided the service
- Note any other team members that came in contact with the client
It’s quick and easy to record this information in Connect, both for direct appointments and online bookings.
How to record client information in Connect
- Make sure you include client details in every direct appointment you add to the Connect calendar (their full name, email address, and phone number).
- Use the Notes section to note down if any other team members came into contact with the client, and for additional information (for example, client’s departure time if they didn’t leave right after their appointment).
The good news is that all online bookings – bookings made via the Treatwell website and app, your Book Now buttons, and your booking widget – will already have this information because it's automatically recorded.
- To view client information, click on the appointment in your Connect calendar.
- Use the Notes section to add any other information (like other team members who may have come in contact with the client, or client’s departure time).
Displaying an official NHS QR poster in your salon
Another way to support the NHS Track & Trace service is by creating your personal QR code through the Government website, which you can print and put up in your salon for clients to use. They’ll need to scan the QR code as they arrive at your salon to ‘check-in’.
Bear in mind that if you have more than one venue, you need to create a separate QR code for each location.