Covid-19 Consent/ waiver forms
Asking a client to accept or even sign a form giving assurances that they’re well enough to attend their appointment will be something you want to do, or are even being asked to do by your insurer.
It’s something we would encourage you to do to:
- show your clients you are taking their health & safety seriously;
- give you information to track & trace infections;
- deter customers from taking risks and coming to a salon if they are feeling a bit unwell; and
- comply with any requirements of your insurance.
But it’s important to remember the drawbacks of using these forms too:
- Asking a client to sign to say they’re fit & healthy or corona-free isn’t necessarily going to mean you can then follow up on that. It will be very difficult to prove the cause of transmission, and even harder to attempt to take any legal recourse against someone who may have signed this kind of agreement.
- Asking a client to sign something “legal” which sounds scary or asks them to confirm something they couldn’t know (seeing as coronavirus can be asymptomatic for some people) could actually put customers off booking with you if they fear they might be at risk of being pursued legally!
So we encourage you to take the right approach in tone, message and effect of these forms and keep your expectations clear that this probably won’t provide you financial redress or completely stop coronavirus spreading.
Pre-treatment consultation forms
Collecting information about a client to help you tailor their treatment is great practice, and we’re aware that many of you are doing this already using paper forms, but would like to be able to integrate this within Connect. We hear you!
We are gathering all your feedback and using this to lead our development towards a fully integrated process. However, as that’s not yet ready we wanted to be practical about the things in place right now, and the things you can do to consult and/or collect consent for clients to attend their treatment:
1) Checking clients are fit and well to attend an appointment:
The government guidelines advised businesses to ask the following COVID-19 related screening questions of clients ahead of their appointment:
– Have you had the recent onset of a new continuous cough?
– Do you have a high temperature?
– Have you noticed a loss of, or change in, normal sense of taste or smell?
If the client has any of these symptoms, however mild, they should stay at home and reschedule their appointment.
We have added a banner onto all transaction emails to clients including this information, so we have covered this on your behalf for all appointments entered into Treatwell Connect, and those made via our widget or website/App.
2) Collecting your own pre-appointment consultation details, such as skin type, problem areas, and desired results to help you tailor a treatment:
We are underway designing templates for this type of consultation to be accessed from Connect, but ahead of that being ready, and to recognise that lots of you are already collecting this data if you currently do so online, we wanted to advise you that you can add a link to the form (by entering the URL) onto a client record within Connect. That means you’ll always have the consultation details handy for each client.