We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time. We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients, and your team.
We are also working on answering frequently asked questions about the coronavirus for Treatwell Partners to help you stay informed about the situation.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
Last update: 29 April 2021
Salons are now allowed to reopen in Ireland on Monday 10th of May
You’ve probably heard the great news – lockdown will be lifted on 10th of May, with many businesses now allowed to reopen. Please find below everything you should know.
Currently your Connect calendar is blocked until Friday 30th of April (inclusive). We will now extend this block and Monday 10th of May will be the first day you will be online bookable again. Any online bookings (Treatwell App, Marketplace & Reserve with Google) made between 1st of May - 9th of May (inclusive) will be automatically cancelled by our tech team. As always, we will leave all direct appointments to you to handle.
Not ready to reopen yet? If you're not ready to reopen yet, you'll need to block the Connect calendar yourself to avoid bookings coming in when you're closed.
To do that, follow these steps:
- Go to Connect on your desktop
- Click on the day and the time you would like to block the Calendar from, then 'Block'
- Under 'Team member', choose 'For all team members'
- Then select your 'Start Date' and 'End Date'
- Remember to reschedule any existing bookings (here’s how)
We hope that during this period we’ve been a support for you, and we have helped alleviate some of lockdown's financial burdens by waiving the monthly fee. As a reminder, monthly fees will be re-introduced from May.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Overview of Government assistance available for hair and beauty salons in the Republic of Ireland
We’ve pulled together this overview that highlights the current position of the government of the Republic of Ireland on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.