We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time. We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients and your team.
We are also working on answering frequently asked questions about the coronavirus for Treatwell Partners to help you stay informed about the situation.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
Last update: 02 April 2020
The government gave an update on new measures to contain the spread of COVID-19, and pleaded to Irish people to “please do more”. Further to previous advice to close non-essential businesses, they have now been clear that all hair and beauty businesses must close through to April 19th.To ensure we comply immediately with the Government guidance, and to ease the operational burden for our partners, our technology team will block all diaries for future online appointments, and cancel upcoming online appointments (appointments made through Treatwell’s app, website, or booking widget) between tomorrow (25th March) and April 19th.
We will provide refunds to all clients who have prepaid, and email these clients to inform them. We will use an automated process to do this. All of our partners’ own appointments will continue to be managed directly. Our actions now to prevent future online bookings and to cancel upcoming ones cover the next few weeks, to 19th April, but we will stay in touch with more updates as they come. For the online bookings we handle, no client or appointment data will be lost. Details of any cancelled bookings in Connect under Reports, List of Bookings, filtered to Cancelled Bookings.
All Treatwell services will be free for April
In these very uncertain times, you can be sure about one thing: we’re here for you. To help you through this, we’ll be waiving all new customer commissions and all monthly fees for appointments booked in April for anytime in 2020. We’ll also absorb all of your payment processing fees on new and repeat clients. This means you keep 100% of the earnings, and all Treatwell services are free for April. In addition to that, we are waiving the monthly fee for May.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Overview of Government assistance available for hair and beauty salons in the Republic of Ireland
We’ve pulled together this overview that highlights the current position of the government of the Republic of Ireland on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Update: Monthly fees for March and April waived
We know this is an uncertain time for you and your business and we are here to support you as much as we possibly can. Therefore, we have decided to waive your monthly fee for April and refund your March instalment. We are taking each month as it comes and will continue to keep you updated. As always, know that we are in this together and we will endeavour to do all we can for both your business and the industry.
To protect you and your team, we’re refunding cancelled appointments
You may see an unusually high number of clients looking to reschedule or cancel over the coming weeks amid coronavirus fears. To help protect the health and safety of you and your team, we will refund anyone who cancels or reschedules due to illness or restraints in movement until further notice, without your explicit confirmation.
Like you, we don't want anyone who thinks they are ill to be attending appointments and putting others at risk. We'll continue to monitor the situation closely, and will do everything in our ability to help you and your clients.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.