We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time. We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients and your team.
We are also working on answering frequently asked questions about the coronavirus for Treatwell Partners to help you stay informed about the situation.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
Last update: 25 May 2020
Salons to remain closed until 20th July to restrict the spread of the coronavirus
The Taoiseach has announced the roadmap for reopening society and business. Hair and beauty businesses fall into Phase 4, with a planned reopening date of 20th July, provided the phased opening of other businesses goes well.
To support you through this extended period of closure, our technology team will extend the block in your diary through to, and including, 19th July, with 20th July being the first available date for appointments. We will also cancel any online bookings (appointments made through Treatwell’s app, website, or booking widget), in the Calendar from now until 8th May.
We know that where possible you will want appointments booked for this period to be rescheduled rather than cancelled, so we will wait until 6 pm on Thursday 7th May, allowing you from now until then to reschedule the appointments. We will also be emailing clients with appointments booked from 8th May through to 19th July, inviting them to reschedule to date from 20th July onwards.
On Thursday 7th May, our technology team will cancel any upcoming online appointments that remain in the Calendar, providing refunds and email confirmations to all your clients who have prepaid. All of your direct appointments will continue to be managed by you.
All Treatwell services will be free for April
In these very uncertain times, you can be sure about one thing: we’re here for you. To help you through this, we’ll be waiving all new customer commissions and all monthly fees for appointments booked in April for anytime in 2020. We’ll also absorb all of your payment processing fees on new and repeat clients. This means you keep 100% of the earnings, and all Treatwell services are free for April. In addition to that, we are waiving the monthly fee for May.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Overview of Government assistance available for hair and beauty salons in the Republic of Ireland
We’ve pulled together this overview that highlights the current position of the government of the Republic of Ireland on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Update: Monthly fees for March and April waived
We know this is an uncertain time for you and your business and we are here to support you as much as we possibly can. Therefore, we have decided to waive your monthly fee for April and refund your March instalment. We are taking each month as it comes and will continue to keep you updated. As always, know that we are in this together and we will endeavour to do all we can for both your business and the industry.
To protect you and your team, we’re refunding cancelled appointments
You may see an unusually high number of clients looking to reschedule or cancel over the coming weeks amid coronavirus fears. To help protect the health and safety of you and your team, we will refund anyone who cancels or reschedules due to illness or restraints in movement until further notice, without your explicit confirmation.
Like you, we don't want anyone who thinks they are ill to be attending appointments and putting others at risk. We'll continue to monitor the situation closely, and will do everything in our ability to help you and your clients.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.