We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time. We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients and your team.
Last updated: 2 April 2020
The UK Government is asking all non-essential businesses to close amid coronavirus
In a special address to the nation this evening (23rd March), UK Prime Minister, Boris Johnson, announced a UK-wide ‘stay at home’ instruction to the public, in a drive to contain the spread of COVID-19. He also ordered the closure of all non-essential commercial businesses. This means that hair and beauty businesses must now close down, which is further clarification from last week’s instruction to spas and massage centres and encompasses the entire industry.
To ensure we comply immediately with UK Government guidance, and to ease the operational burden for our partners, our technology team will block all diaries for future online appointments, and cancel upcoming online appointments (appointments made through Treatwell’s app, website, or booking widget) between tomorrow (24th March) and April 14th.
We will provide refunds to all clients who have prepaid, and email these clients to inform them. We will use an automated process to do this. All of our partners’ own appointments will continue to be managed directly. Our actions now to prevent future online bookings and to cancel upcoming ones cover the next three weeks, to 14th April, but we will stay in touch with more updates as they come. For the online bookings we handle, no client or appointment data will be lost. Details of any cancelled bookings in Connect under Reports, List of Bookings, filtered to Cancelled Bookings.
Help the NHS by donating spare Personal Protective Equipment
The NHS is under a lot of strain due to coronavirus and is in need of certain supplies. Many industries have started initiatives to donate Personal Protective Equipment such as goggles, aprons, and gloves – and our industry can help, too. The NHS would really appreciate donations of the following:
- Face masks (IIR, FFP2 & FFP3)
- Disposable gloves
- Fluid resistant, full-body disposable apron
- Eye protector: Full face visor or protective goggles
If you have any of these supplies and can donate them to the NHS, please read this article for more information.
All Treatwell services will be free for April
In these very uncertain times, you can be sure about one thing: we’re here for you. To help you through this, we’ll be waiving all new customer commissions and all monthly fees for appointments booked in April for anytime in 2020. We’ll also absorb all of your payment processing fees on new and repeat clients. This means you keep 100% of the earnings, and all Treatwell services are free for April. In addition to that, we are waiving the monthly fee for May.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Advice on how to reduce the risks from coronavirus in your salon
Everyone at Treatwell is here to support you 100% during this difficult trading environment. Our team of account managers and salon ambassadors has compiled useful commercial advice and tips, plus elevated health and safety standards you may wish to consider.
Overview of Government assistance available for hair and beauty salons in the UK
We’ve pulled together this overview that highlights the current UK position on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Community counts - join our Facebook group
We know there’s so much to navigate at the moment and talking about it, asking for advice, even just knowing others are in the same position can help. That’s why we’ve set up a Facebook group where you can connect with other businesses as well as our account managers, salon ambassadors and experts from Treatwell’s finance, marketing and legal teams who are ready to answer any questions you might have.
Sign the petition for the Hair & Beauty Industry Economic Hardship Relief
On behalf of the industry, we have created a petition to lobby the Government for an economic hardship relief package to help the hair and beauty industry in the UK. We’d invite you to sign it and share it with your friends and followers on social media and include it in an email to your clients via our email templates.
Monthly fees for March and April waived
We know this is an uncertain time for you and your business and we are here to support you as much as we possibly can. Therefore, we have decided to waive your monthly fee for April and refund your March instalment. We are taking each month as it comes and will continue to keep you updated. As always, know that we are in this together and we will endeavour to do all we can for both your business and the industry.
To protect you and your team, we’re refunding cancelled appointments
You may see an unusually high number of clients looking to reschedule or cancel over the coming weeks amid coronavirus fears. To help protect the health and safety of you and your team, we will refund anyone who cancels or reschedules due to illness or restraints in movement until further notice, without your explicit confirmation.
Like you, we don't want anyone who thinks they are ill to be attending appointments and putting others at risk. We'll continue to monitor the situation closely, and will do everything in our ability to help you and your clients.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.