We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time. We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients, and your team.
The UK Government is requiring all non-essential businesses to control the spread of Covid-19.
- On Wednesday 4th November at 10am we will auto-cancel (and refund where appropriate) any online appointments left in the diary for 5th-11th November inclusive
- On Wednesday 11th November at 10am we will auto-cancel (and refund where appropriate) any online appointments left in the diary for 12th November to 2nd December inclusive
Important update for salons in Wales
Wales will be subject to a 17-day circuit breaker quarantine, which means all non-essential businesses (including hair & beauty) will need to close from 6pm on 23rd of October through to until 9th of November.
To help avoid organizational problems, we will automatically block your calendar from Friday 23rd of October until 8th of November, inclusive.
All appointments booked through Treatwell for this period will also be cancelled, with the money paid refunded to your clients. All of your appointments directly entered in Connect will continue to be managed by you.
For the online bookings we handle, no client or appointment data will be lost. Details of any cancelled bookings in Connect under Reports, List of Bookings, filtered to Cancelled Bookings.
Important update for salons in Scotland
The First Minister announced that 11 areas of Scotland will be raised to Level 4 Covid-19 restrictions effective 18.00 on Friday 20th November. The measures will be in place for 3 weeks, and are due to be lifted on 11th December.
The areas being raised to Level 4 are as follows: City of Glasgow, Renfrewshire, East Renfrewshire, East Dunbartonshire, West Dunbartonshire, North Lanarkshire, South Lanarkshire, East Ayrshire, South Ayrshire, Stirling and West Lothian. Within these areas, all non-essential businesses, including hair, beauty and wellness, must temporarily close their doors again, from 6pm on Friday 20th November.
If you’re in one of the affected areas, our technology team will add a block to your diary from 21st November, with the first appointments available to book from 11th December. If you are usually open later than 6pm on Friday 20th, you will need to block that evening yourself. It’s a little uncertain whether you can resume business on 11th or 12th December, so if after the time of writing it becomes clear we need to close 11th December too, we will of course do that.
Online appointments (those made on Treatwell’s website or App, or via our Book Now widget) booked for the duration of the Level 4 restrictions need to be rescheduled or cancelled. We will leave you some time to handle appointments if you prefer to do this independently. On Thursday 19th November at 2pm we will auto-cancel (and refund where appropriate) any online appointments left in the diary for 21st-10th inclusive. You will be responsible for your own direct appointments.
Last updated: 19th October
The government announced an easing of lockdown rules, enabling close contact beauty treatments to resume from 15th August. The close contact guidelines have been updated, and professionals must wear a Type II mask as well as a visor. We recommend you re-read these guidelines to ensure you’re ready to resume safely and in line with the latest advice.
We are waiving July fees
We know how crucial cashflow is at the moment. We're happy to say that we're waiving our monthly fees for July, meaning that we haven't charged you since February. This is a small gesture to try and help you get back on your feet.
We're offering an exclusive SumUp offer for Point of Sale - first £2,500 of transactions fee-free
We understand that you’ll want to encourage card payments wherever possible once you’re open (both to adhere to the government guidelines, and to make your life easier), and we want to help you with that - not only logistically but financially.
We’ve integrated SumUp with Treatwell Connect POS so that taking and managing payments is super easy for you to do. Not only that - but your first £2,500 worth of transactions will be totally fee-free.
To speak to an account manager about getting SumUp integrated with your POS, schedule a chat here and our team will be in contact. If you’re not yet using POS then click here for more info or here to speak to an account manager about getting set-up.
Last updated: 23 June
Hairdressers and barbers in England are allowed to reopen on 4th July
As the Government recently announced that hairdressers and barbers in England can reopen on 4th July, we wanted to take a moment to share our excitement – but also to give some practical advice about reopening.
Beauty venues won't be allowed to reopen yet – but we do believe that the reopening will be imminent, so we hope you'll find the practical advice below useful for you while you await a date.
Please also check out the government guidelines for keeping workers and clients safe during close contact services, which have now been published.
To help you use the next days to prepare for a safe and successful reopening, we’ve gathered our most-asked questions from around Europe, with our responses – you'll find them here.
Last updated: 25 May
We're waiving our monthly fees for June
The Prime Minister recently announced the UK's plan to rebuild the economy by gradually reopening businesses. Hair and beauty businesses fall into Stage 3, with a planned reopening date of 4th July. To help you through this difficult time, we are extending the payment break we've been offering, and will not be charging monthly fees for June. We really hope that the 4-month payment break will be a support as you navigate your way through these challenging times.
Your calendar will be blocked until 4th July
We'll also support you by extending the block in your diary through to and including, 3rd July, with 4th July being the first available date for appointments. We will cancel any appointments made through Treatwell's app, website, or booking widget in your diary until this date. As usual, we will email customers inviting them to reschedule.
We know that, where possible, you will want appointments booked for this period to be rescheduled rather than cancelled, so we will wait until Tuesday 19th May to cancel them for you. That allows you from now until then to reschedule the appointments.
On Tuesday 19th May at 6pm, our team will cancel any online appointments that remain in your diary before 4th July, providing refunds to all your clients who have prepaid, and sending email confirmations. All of your direct appointments will continue to be managed by you.
Help the NHS by donating spare Personal Protective Equipment
The NHS is under a lot of strain due to coronavirus and is in need of certain supplies. Many industries have started initiatives to donate Personal Protective Equipment such as goggles, aprons, and gloves – and our industry can help, too. The NHS would really appreciate donations of the following:
- Face masks (IIR, FFP2 & FFP3)
- Disposable gloves
- Fluid resistant, full-body disposable apron
- Eye protector: Full face visor or protective goggles
If you have any of these supplies and can donate them to the NHS, please read this article for more information.
All Treatwell services will be free for April
In these very uncertain times, you can be sure about one thing: we’re here for you. To help you through this, we’ll be waiving all new customer commissions and all monthly fees for appointments booked in April for anytime in 2020. We’ll also absorb all of your payment processing fees on new and repeat clients. This means you keep 100% of the earnings, and all Treatwell services are free for April. In addition to that, we are waiving the monthly fee for May.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Advice on how to reduce the risks from coronavirus in your salon
Everyone at Treatwell is here to support you 100% during this difficult trading environment. Our team of account managers and salon ambassadors has compiled useful commercial advice and tips, plus elevated health and safety standards you may wish to consider.
Overview of Government assistance available for hair and beauty salons in the UK
We’ve pulled together this overview that highlights the current UK position on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Community counts - join our Facebook group
We know there’s so much to navigate at the moment and talking about it, asking for advice, even just knowing others are in the same position can help. That’s why we’ve set up a Facebook group where you can connect with other businesses as well as our account managers, salon ambassadors and experts from Treatwell’s finance, marketing and legal teams who are ready to answer any questions you might have.
Sign the petition for the Hair & Beauty Industry Economic Hardship Relief
On behalf of the industry, we have created a petition to lobby the Government for an economic hardship relief package to help the hair and beauty industry in the UK. We’d invite you to sign it and share it with your friends and followers on social media and include it in an email to your clients via our email templates.
Monthly fees for March and April waived
We know this is an uncertain time for you and your business and we are here to support you as much as we possibly can. Therefore, we have decided to waive your monthly fee for April and refund your March instalment. We are taking each month as it comes and will continue to keep you updated. As always, know that we are in this together and we will endeavour to do all we can for both your business and the industry.
To protect you and your team, we’re refunding cancelled appointments
You may see an unusually high number of clients looking to reschedule or cancel over the coming weeks amid coronavirus fears. To help protect the health and safety of you and your team, we will refund anyone who cancels or reschedules due to illness or restraints in movement until further notice, without your explicit confirmation.
Like you, we don't want anyone who thinks they are ill to be attending appointments and putting others at risk. We'll continue to monitor the situation closely, and will do everything in our ability to help you and your clients.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.