We know you may have questions about the coronavirus (COVID-19) and what it means for your business and our partnership. As the situation evolves, this page will provide the information and resources you may need as our partner during this time.
We are closely monitoring the development of the virus – and will be sharing any relevant updates as soon as they come in. Our number one priority is the health and safety of you, your clients, and your team.
For more information and advice, please visit this section of our Help Centre.
Last updated: 20 April 2021
Salons are allowed to reopen in England on Monday 12th April
You’ve probably heard the great news – personal care services (hair, beauty and wellness) will be allowed to reopen in England on Monday 12th April. Please find below everything you should know.
On 22nd February after the reopening roadmap was announced, we lifted the block on your Connect calendar from 12th April onwards, so unless you manually blocked your calendar, you've been bookable since then. Your opening hours, team schedule, services menu and prices will be exactly as they were before the shutdown.
What you can do now, to get ready
- Let your clients know they can book you via the Treatwell Client App. When you send the link to your clients, they see your business front and centre and can book in a few clicks. Here's how.
- Install Book Now buttons on your website, Facebook and Instagram. Show me how.
- Update your voicemail asking clients to book you online.
Not ready to reopen yet?
If you're not ready to reopen yet, you'll need to block the Connect calendar yourself to avoid bookings coming in when you're closed.
To do that, follow these steps:
- Go to Connect on your desktop
- Click on the day and the time you would like to block the Calendar from, then 'Block'
- Under 'Team member', choose 'For all team members'
- Then select your 'Start Date' and 'End Date'
- Remember to reschedule any existing bookings (here’s how)
We hope that during this period we’ve been a support to you, and we have helped alleviate some of lockdown's financial burdens by waiving the monthly fee. As a reminder, monthly fees will be re-introduced from 1st April 2021 so you will have received your invoice for this in advance. Your monthly fee covers the use of the salon software, your Treatwell listing, online exposure, marketing tools, managing customer notifications, access to advice from our teams and much more.
Important update for salons in Scotland
To follow up the announcement from the First Minister, beauty and mobile will follow can reopen on 26th April.
We had diaries blocked until 25th April (inclusive), so you will be online bookable from Monday the 26th of April. If for any reason you do not wish your online availability to be opened up you will need to add a Block in the Calendar.
Important update for salons in Northern Ireland
To follow up the announcement, salons can reopen on the 23rd of April. We extended the blocks in your online diaries till 22nd of April and we will cancel all online bookings during this period. The 23rd of April is the first online bookable date.
Help the NHS by donating spare Personal Protective Equipment
The NHS is under a lot of strain due to coronavirus and is in need of certain supplies. Many industries have started initiatives to donate Personal Protective Equipment such as goggles, aprons, and gloves – and our industry can help, too. The NHS would really appreciate donations of the following:
- Face masks (IIR, FFP2 & FFP3)
- Disposable gloves
- Fluid resistant, full-body disposable apron
- Eye protector: Full face visor or protective goggles
If you have any of these supplies and can donate them to the NHS, please read this article for more information.
Asking your community for help
We’ve also written an article on how to create a GoFundMe campaign for your salon. Ask your community for help, and make the most of the kindness that exists in the world.
Advice on how to reduce the risks from coronavirus in your salon
Everyone at Treatwell is here to support you 100% during this difficult trading environment. Our team of account managers and salon ambassadors has compiled useful commercial advice and tips, plus elevated health and safety standards you may wish to consider.
Overview of Government assistance available for hair and beauty salons in the UK
We’ve pulled together this overview that highlights the current UK position on sick leave, financial aid and other announcements that are relevant to our industry. We’ll be updating this page regularly as more information becomes available.
Community counts - join our Facebook group
We know there’s so much to navigate at the moment and talking about it, asking for advice, even just knowing others are in the same position can help. That’s why we’ve set up a Facebook group where you can connect with other businesses as well as our account managers, salon ambassadors and experts from Treatwell’s finance, marketing and legal teams who are ready to answer any questions you might have.
Sign the petition for the Hair & Beauty Industry Economic Hardship Relief
On behalf of the industry, we have created a petition to lobby the Government for an economic hardship relief package to help the hair and beauty industry in the UK. We’d invite you to sign it and share it with your friends and followers on social media and include it in an email to your clients via our email templates.
Keeping your clients informed
You may also want to make some changes in your salon, like reducing your opening hours, introducing new policies and procedures, or even temporarily closing your business.
To help you communicate these changes to your clients effectively, we have created four email templates which you can edit and send to your clients through Connect, should you decide to:
- Update your cancellation/ rescheduling policy during this period
- Change your opening hours
- Temporarily close your business
- Let your clients know about any other policies you decide to introduce
You'll find the templates here.
We’re here for you
In the meantime, we are here to support you in any way we can. For questions about your business and our partnership over the coming weeks, get in touch with our team here.
As the situation is evolving quickly we recommend that you stay on top of the guidelines and updates from the World Health Organisation.