If there's one thing every beauty business needs, it's online reviews. Having plenty of four and five-stars on your profile is how you build a positive online reputation, get noticed – and get those bookings coming in.
To save you time, we've made it easy to collect reviews from all your clients – whether they book you online or offline. Our industry-leading, automated tools do most of the work for you, allowing you to spend more time doing what you love.
Getting reviews from clients who book you online
Did you know that anyone who books you online is more likely to leave a review? That's because we ask them to share their experience minutes after their appointment ends, without you having to move a finger. Here's how to get booked online – and instantly start collecting reviews:
- Invite clients to book you via the app.
One of the most effective ways to get client reviews is inviting them to book you via the Treatwell app. Not only will they automatically get asked for reviews, but they'll also receive reminders, invites to rebook, and more. You can send a unique referral link (encouraging them to download the app and book you in seconds) directly from Connect.
- Embed the 'Book Now' widget and let clients book you the way they want.
Make it even easier for clients to book you by adding the 'Book Now' button to your website and social media pages. Here's how to set it up in a few steps.
Once you have, why not let everyone know you're bookable online by sharing one of these images?
Collect reviews from clients who don't book you online (yet)
Our tools also make it easy to get reviews from clients who prefer to pop in or ring up to book their appointment. Here’s how to get reviews from clients who book you directly:
- Add contact details to every booking.
Adding client contact details to appointments means they'll always get asked for a review after their visit. On top of that, they’ll get reminders, invites to rebook to get you more repeats, and marketing campaigns to get them to come back more often. And if you want to add all your clients to Connect in one go to reap all these benefits, we've made the process very simple.
Something to keep in mind: make sure your clients are happy to receive marketing emails and messages before you get in touch with them.
- Get started with Golden tickets.
It's important to us that you're off to a great start as a new Treatwell partner. That's why we give you 10 review requests (aka Golden Tickets) to send to your most loyal clients (the ones who can't wait to tell the world how amazing your salon is!). These reviews will appear on your Treatwell profile, helping you get noticed by new clients. Learn more about Golden tickets here.
Positive reviews set your salon apart, boost your online reputation, and help you attract more clients. While collecting reviews can be a time and energy-consuming task, we've made sure that our tools make it quick and simple – and save hours of your time.