Occasionally, you may provide a treatment at a different price than it was booked at, for example, if the customer didn't receive all of their treatments. In this case, we'd be more than happy to adjust the commissions to reflect the final price.
Pay At Venue bookings:
Head to the appointment in connect, and press 'Checkout'. From here, you can edit the price that the customer is paying you, as well as applying any discounts, before pressing 'Complete'.
This booking will now appear in your reports at an accurate price. You'll need to contact us to adjust the commissions.
In the case that the booking has been prepaid on Treatwell or via your booking widget, you'll need to contact our Customer Experience Team to partially refund the customer.
In both of the above cases, our finance team will need to manually adjust the commissions for the booking, so don't forget to reach out to us.