- Require no-shows to prepay next time they book
- Promoting your client app
- More focused reviews bring richer feedback
Require no-shows to prepay next time they book
We all have hectic schedules, so we know it can be tough when a customer books an appointment online, asks to pay at the venue and then never shows up.
This is frustrating for you, as that particular appointment never gets paid for and you miss out on another customer potentially filling that slot. That’s why we’re making the online experience for you even better by reducing the amount of no-shows with Connect’s new ‘require to prepay’ feature.
How it works is simple. You just mark the customer as a ‘no-show’ on your calendar, which prompts us to ask if you want them to prepay the next time they book with you online (we’ll also do this if the customer cancels an appointment).
You can always disable this on the specific client's details. Learn more.
Promoting your client app
To bring you even more commission-free bookings, we’ll start automatically encouraging clients to rebook you via the app across different digital channels. (always with the customer experience in mind.)
This time around we’ll be starting with:
- Your Partner Site (the website we build for you). We’ll prompt your customers (and potential ones) to rebook you directly via the app, so more and more customers book you. Say hello bookings, goodbye commission.
More focused reviews bring richer feedback
Reading online reviews are one of the key steps customers take when picking out your salon and booking. That’s why we updated our review system, with specific focus on the way customers rate their overall experience. Customers can go through four quick and snappy steps which focus directly on the salon, team member and service specifically, so that future customers can find exactly what they’re looking for.