What is 'Reserve with Google'?
‘Reserve with Google’ is an exciting new feature available for all our Partners. It offers you another way to grow your business online: customers will now be able to make a reservation with you directly through Google – either via the search results or while discovering your salon in Google Maps.
Read more about it here
How will I know when a customer makes a reservation through Google?
You will get your usual email/SMS from us when a customer makes a reservation and the reservation will appear in Connect, so you can keep track and manage all your reservations with ease.
Which slots will be available to customers to reserve?
As always your availability on Google is shared via your Connect Calendar, so make sure yours is up to date!
Can customers still find my number on Google?
Your website, phone number etc will always appear above the ’Book Now’ button, so customers looking for this information will still be able to find it easily.
Can customers prepay?
At the moment customers will only have the pay at venue option for reservations via Google. Make sure you have 'pay at venue' enabled to benefit from this feature.
Will Google show my discounted prices?
No, at the moment Google will only show your full price booking options to customers.
How much does it cost?
Great news! There are no additional costs to you for the feature itself. In regards to commissions, from 1st December 2020 until 1st December 2021, we’ll no longer charge commission for Reserve with Google bookings, meaning ALL RwG bookings will be completely free.
Will this affect my Google ads?
If you’re running your own Google ads these won’t be impacted, it will just complement your existing setup and will potentially bring even more business to you.
What is the commission?
The commission works exactly the same as it does for all of the bookings we drive to you. You only pay a 2%+VAT processing fee for repeat customers and a one time 35% commission investment for new customers.*
*We're making some changes to this in the UK: from 1st December 2020 until 1st December 2021, we'll no longer charge commission for Reserve with Google bookings, meaning ALL RwG bookings will be completely free.
Will this stop people from calling me directly?
No, the 'Reserve with Google' is an addition to your online presence, allowing customers to book in just 3 clicks. This will give customers the option to book outside of your normal opening hours, increasing the potential for bookings and improving the experience for customers.
Your phone number and website will remain the top information, giving customers the option to contact you directly if they prefer.
What happens when a regular customer reserves through Google?
If the customer is in your client list then it will be considered a repeat booking (the same as on Treatwell.co.uk bookings), however, if they’re not the system will assume it’s a new customer and the initial 35%+VAT commission will apply.