Wondering how you can get your customers coming back for more? Here’s a rundown of our top tips to make the most out of the tools available to you on Connect which’ll help to get you even more loyal customers:
1. Get your stylists on the Connect app
The Connect app is quick, seriously useful and means you can manage your bookings on the move. It’ll help your stylists keep track of any appointments coming in so they’ll always be up to date and aware of any changes/new bookings.
2. Automatic appointment reminders
When customers book in with you, we give them a gentle nudge so they don’t forget about their booking. Quick, simple and effective – minimising those beyond annoying no-shows. All you need to do is upload your client details, get their consent to receive marketing communications and we’ll do the rest. Sorted.
3. Install the ‘Book Now’ widget
47% of bookings on Treatwell are made outside of opening hours. Fact. To maximise your online coverage and give your customers every opportunity to book with you, we’d recommend the ‘Book Now’ widget. This is a link you can share on your social media pages that’ll direct those browsing through to book in with you – meaning you could be exposed to loads of potential new customers.
4. Choose your stylist
Giving your customers the option to book in with their favourite stylist is a quick win for you – customers often return to see a friendly face, so they’ll be even more likely to book in if they see someone they know and trust.
5. Make a note of it
Struggle to remember all those faces coming through your doors? Don’t worry – Connect’s got you covered. When you add your clients’ details to Connect, you can also make a quick note about them – this could be anything from their favourite nail colour to their birthday. A great little touch to make them feel welcome.
6. Invites to rebook
This (seriously clever) tool lets customers know when it’s time to book again – and you don’t have to move a muscle. All you need to do is make sure customers want to receive marketing communications and it’s all sorted for you.
7. Get in touch
Want to let your customers know all about your latest offers and anything newsworthy? The email tool in Connect is here to help!
8. Getting 5 stars Make sure you upload your clients’ emails so we can ask them to leave you a review (and they can tell everyone how good you are).