Invoice Questions

Contents

• Where can I find my invoice?
• How do I read my invoice?
• Do the amounts include VAT?
• When do I receive my next invoice?
• Why are there two invoices per month?
• What period does my invoice cover?
• What does my monthly fee cover?
• When is my monthly fee charged?
• How does commission work?
• How can I manage which of my staff can see the invoices?
• How can I check or update the contact email for receiving invoices and other finance updates?
• What can I do if something on invoice is incorrect?
• How do I get a refund?

Q: Where can I find my invoice?

A: We send you a detailed invoice on or around the 1st and 16th of each month. This may vary monthly depending on bank holidays and processing times.

You can also find a copy of your invoices at any time within Connect. To do this, simply:

1. Go to the ‘Settings’ tab in Connect and select ‘Finance’ on the left-hand side.
2. Under the ‘Invoicing’ heading, you will a summary list and status of your invoices.
3. By clicking on the ‘Download PDF’ link you can see the invoice in full, as well as download it to your device.

Q: How do I read my invoice?

A: We, as your partner, believe it is important that all our invoices are clear, accurate and easy to read. We send you a detailed invoice on or around the 1st and 16th of each month.

This includes an overview of your bookings in that period, as well as costs and invoices that are not related to bookings, such as your monthly costs. More information about your invoice can be found here. 

Q: Do the amounts include VAT?

A: Treatwell commission and subscriptions fees are charged excluding VAT, which is then added separately. An itemised breakdown of the charges and VAT is provided in your invoice.

You can read more about the VAT that is charged and how this impacts you in this article. 

Q: When do I receive my next invoice?

A:  We send you a detailed invoice on or around the 1st and 16th of each month, this may vary monthly depending on bank holidays and processing times.

Q: Why are there two invoices per month?  

A: The twice monthly invoice cycle aims to keep you updated in a timely manner of your partnership with Treatwell - we aim to keep you in the loop at all times.

Q: What period does my invoice cover?

A: Your invoice covers the period since the previous invoice. This is the 14-16 days period prior to the date the invoice is issued.  For example, an invoice with an issue date of the 1st of May covers the period 16th to 30th of April. This information is shown in the Connect ‘Finance’ tab at the top of your invoice.

Q: What does my monthly fee cover?

A: Treatwell offers you the full package: our exclusive salon software to manage your business, access to our marketplace to attract new customers and tools to retain your existing customers. Your Treatwell profile, the usage of Connect, as well as any marketing expenses, are all included within your monthly fee.

Q: When is my monthly fee charged?

A: The monthly fee is included on the first invoice of the month - sent on or around the 1st. It is invoiced in advance, meaning it covers the month starting on the invoice issue date. For example, the monthly fee for May is included in the invoice dated the 1st May.

Note: In the past, there were cases of monthly fees starting during the month meaning that there was a period covered in the following month. This should not be the case with any new subscriptions and we are working hard to move everyone to a full monthly fee cycle.

Q: How does commission work?

A: Commission is calculated based on the value of the treatment booked by the customer. Depending on your price plan, commission may be calculated differently, namely the inclusion of whether a customer is a new or repeat.

To find out more about new and repeat customers, read our Partner Help Centre article here.

Q: How can I manage which of my staff can see the invoices?

A: It is important to let your employees log into Connect themselves to manage their own calendar. We also want you to be able to decide for yourself who has access to your invoices.

To make changes or check this in Connect, simply:

1. Go to your ‘Settings’ tab and select ‘Team’ on the left-hand side.
2. Click on the employee and add an email address. If the employee has not yet created a login, they will receive an email to create a password.
3. Click on 'Can log in to Connect'.
4. Under ‘Permissions’ select ‘Receptionist’ or click on ‘Customise permissions’ and ensure ‘View finance details’ is selected.
5. Click 'Save'. 

Q: How can I check or update the contact email for receiving invoices and other finance updates?

1. Go to the ‘Settings’ tab in Connect and select ‘Finance’ on the left-hand side.
2. Under the ‘Bank details’ heading you can enter an email address. This is found under ‘Invoice notification’ email.

Q: What can I do if I think something on my invoice is incorrect?

A: As business partners, we make every effort to ensure that we always pay you the correct amount. In the unlikely event that something is incorrect on your invoice, please contact us. 

Q: How do I get a refund?

A: Invoices are automatically prepared and sent out and can be adjusted up to 2 weeks after the date of the invoice. Make sure you always review your invoices. If you think you have found an error, then please get in touch.