Contents
- When do I need to make payment?
- How much do I owe?
- How do I make payment?
- How do I add my bank details to Connect?
- Can I make installment plans?
- I have insufficient funds, what should I do?
- My payment failed, what should I do?
- Why have I not been paid?
Q: When do I need to make payment?
A: If the closing account balance is positive, that means that you owe Treatwell and you are requested to transfer the amount within 14 days. If the closing account balance is negative, Treatwell owes you and we will make payment within 3-5 business days of any invoice. You can find the bank details on your invoice. Please don’t forget to mention your invoice number with your payment.
Q: How much do I owe?
A: Your invoice states the current balance and any amount owed. Don’t forget, when the closing account balance is negative Treatwell will pay you. When its positive you need to transfer the amount to Treatwell. You can also see your balance and invoices in the ‘Finance’ tab in Connect.
You can find more info in our Partner Help Centre here.
Q: How do I make payment?
A: Treatwell offers a range of payment options which we are looking to expand further in the future. Currently you can pay via:
- Using the 'Pay Now' button inside of Connect - this is in your 'Finance' Settings and is the fastest way to settle up.
- Bank transfer - You can find the bank details on your invoice. Please don’t forget to add your invoice number as the reference details of your payment.
Q: How do I add my bank details to Connect?
A: To add your bank details to Connect, simply follow these steps:
- Go to the ‘Settings’ tab in Connect and select ‘Finance’ on the left-hand side.
- Under the ‘Bank details’ heading, enter your account details.
- Make sure you fill in all the fields and once you have done so, click save. You will be unable to save if any details are missing.
All your information is completely private. You can even set up custom permissions so that only you can see this section on Connect, giving you more control and more security over your finances. See here for more on this.
Q: Can I make installment payments?
A: If you are unable to pay your balance within the requested time frame, please contact us at supply@treatwell.co.uk as soon as possible to see if an alternative arrangement can be made.
Q: I have insufficient funds, what should I do?
A: If you have insufficient funds to cover your payment, please contact us as at supply@treatwell.co.uk soon as possible to see if an alternative arrangement can be made.
Q: My payment failed, what should I do?
A: If your payment fails, please contact Treatwell directly at supply@treatwell.co.uk and let us know.
Q: Why have I not been paid?
A: We are unable to pay you if the bank details we have from you are incomplete or incorrect.
You can check and change your bank details in Connect.
- Go to the ‘Settings’ tab in Connect and select ‘Finance’ on the left-hand side.
- Under the ‘Bank details’ heading, enter your account details and click ‘Save’.
Normally it takes up to 3-5 working days before you receive your payment. If it takes longer, please get in touch.