* Please note that this procedure only applies for venues using POS.
As long as a checkout is not completed mistakes can easily be corrected. For example, if you have you chosen the wrong payment method, you can still change this without any difficulty. If the checkout is already completed, i.e. a transaction was recorded and a receipt was created, a correction is only possible if you make a ‘refund’ of this transaction and complete the checkout again.
It’s important to note that the actual refund of each complete paid amount will always have to be be refunded via the original payment method. This means that no partial refunds are possible and that the total of the receipt has to be cancelled. If the payment was completed by card you will have to refund the paid amount on your external card payment device. You must not hand over the refund via a different payment method e.g. to refund a card payment in cash.
All sales can be refunded via the transaction report. To do this, follow these steps:
Go to the day the checkout has been completed and click on the corresponding line for the transaction. The ‘Transaction Details’ window will open, where you can choose ‘Issue refund’.
To understand why exactly the transaction was refunded you will enter the reason for the refund. If you have to refund the total sum of a cash payment, click ‘Open Cash drawer’ and withdraw the exact cash amount and close the cash drawer afterwards. In all cases the refund will be recorded and completed with a final click on ‘Refund’.
Note: Sales which are related to appointments can be refunded via the calendar as well. To do this, open the appointment in the calendar and scroll down to the bottom. Here you will find and click on the corresponding receipt under ‘Transactions’ where you will be able to choose ‘Issue refund’.