You’ve used the partner help centre to try and resolve a question you had but have not had any luck, don’t panic! We now have a Chatbox where you can submit any questions which will direct you to the correct article or a team member here at Treatwell.
What is the Chatbox?
This is the place to go when you need help from the Treatwell Team. Need help with an invoice, your calendar or just need a reminder on how to update your opening hours? The chatbox will be able to connect you with a member of the Treatwell team or direct you to the partner help centre where you will be able to find this information
Please rest assured that if you have not managed to speak to someone via the live chat a case will be raised in their absence to a Treatwell Team member. Please note, it may take up to 3 working days to get a response to your question.
How to access the Chatbox?
Make sure you log in to Connect then you can follow the videos below.
App
https://www.youtube.com/watch?v=DRpK0S9ET5o
Desktop
If you are using the Chatbox, please check out the below decision trees so we can get you the correct help!
It’s so important for us to get you the correct help quickly that you follow the correct workflow in the decision tree. Here are a few examples which should be able to help!
Please select the correct option if you need any help with:
- My finances - Invoices, bank details, awaiting payment from Treatwell or needing to pay Treatwell and verify your identity.
- Marketplace - Advice on how to get more bookings, needing to update your venue details such as address, and description etc, needing to change or check your booking policies, want to enquire about Top Rated, reviews and if your venue is not appearing on the marketplace
- Connect features - Needing help with your calendar, clients, reports, team members, communication with clients and tech support
- My account - Verify your identity, looking to open a new location, need to check your contract or update your business details
- Appointments - Confirm appointment info, needing to reschedule an appointment, needing to update appointment notifications, need to request a refund or need to cancel a booking
Quick links to Chatbox categories: