We want to make sure that all invoices we send you are clear, concise, and easy to read. In these articles, we've explained our invoices in detail – but if you have any questions, get in touch and we'll be happy to help.
You’ll receive a detailed invoice from us on or around the 1st and 16th of every month (in Connect and by email) – though this can vary depending on bank holidays and if there are any delays in the manual finance process to issue invoices. If we owe you money it can take 3-5 days to appear in your bank account.
Each invoice provides a full breakdown of your bookings in that period. Let’s look at each of the invoice sections in more detail.
The account summary part of your invoice shows you:
- how many orders you’ve had with Treatwell
- how much you’ve earned with us, and
- how much you’ve been charged in fees in this invoice period.
You can also see how much of the total you’ve earned with Treatwell has already been collected by you in your venue (Orders paid at venue).
The account summary also makes it clear if Treatwell owes you a payment or if you owe anything to Treatwell, as well as shows your balance from your previous statement (and if this has been carried forward to this statement).
The invoice statement shows you a breakdown of all of your Treatwell and booking widget orders.
They’re split into new and repeat orders and also pay online (through Treatwell) or pay at venue orders. This is seen in the "Paid online" or "Paid at venue" columns.
The different commission and/or processing fees paid on each order type is also called out here so you know how exactly much has been charged, as well as how much VAT has been charged.
Under “Other fees” you’ll see details of any Treatwell monthly fees, as well as any adjustments that have been made in this statement period but aren’t factored into the order breakdown.
Here you’ll find a detailed summary of each treatment booked, and how your clients paid for them.
- If a client paid online (via Treatwell), a positive amount is displayed in the ‘Paid online’ column.
- If a client has booked through Treatwell but paid for the treatment directly to you in-salon, an amount of 0.00 is displayed in the ‘Paid online’ column.
Do bear in mind that payments processed by Treatwell (or ‘paid online orders’) are different from ‘pay at venue’ orders.
- Paid online orders are paid by the client through Treatwell. These payments will always be paid to you (minus the Treatwell fees).
- For ‘pay at venue’ orders, the payment is collected in-salon by you. If the client was new to your salon (i.e. Treatwell brought you a new client), we will ask you to pay commission.