As your business partner, it’s critical that any payments we send you are clear, accurate and easy to read. We send a detailed invoice on or around the 1st and 16th of every month (which you can find here in Connect)- these days can vary depending on bank holidays and delays in the manual finance process to issue the invoices - providing you with a full breakdown of your bookings in that period.
Here’s what to expect when you receive a Treatwell invoice:
This is a general overview of your account details, including the invoice period, invoice number and issue date. You can see the number of orders, their total value (including any commission or fees) and the current invoice total to be paid. This is also where you can see your previous balance brought forward, otherwise known as your start of period balance. Don’t forget, the end of period balance is negative when you will receive a payment and positive when you owe an amount to Treatwell.
This gives you a summary of your prepaid Treatwell orders, along with a breakdown of our fees and commission. You can see your Treatwell orders (including new and repeat breakdown depending on your price plan), and booking widget orders, broken down by commission type to show exactly how much is due. This useful breakdown also includes how much VAT is applied and any adjustments which have been made.
The final section refers to your orders. Here you will find a complete summary of each treatment booked, and if they pre-paid on Treatwell, a positive amount is displayed in the ‘Pre-paid amount’ column. Likewise, if a customer pays at the venue, no value is displayed here. Payments processed by Treatwell (pre-paid orders) are different from ‘Pay at Venue’ orders. Pre-paid orders are paid by customer on Treatwell, whereas the payment is collected in the venue for ‘Pay at Venue’ orders. Pre-paid orders will have a positive amount in the full breakdown table. Always remember: for pre-paid orders, payment will always be remitted to you minus the Treatwell fees whereas for ‘Pay at Venue’ orders, we will always require payment from you for the Treatwell fees.
Depending on your payment plan, you may also see whether they were purchased by a new or repeat customer. The total then ties off your invoice, listing the full number of treatments sold, excluding cancellations.