Within the orders section, you will find a complete breakdown of each treatment booked. If they pre-paid on Treatwell, the order value is displayed in the ‘Pre-paid amount’ column. Likewise, if a customer pays at the venue, 0.00 is displayed (instead of the order value).
Depending on your payment plan, your orders may be found in one list under ‘Treatwell Orders’ or instead broken down into new and repeat customers. This has been designed with you in mind, so you can easily see, per treatment, exactly what costs are involved.
Here’s what to expect in your Treatwell Orders;
On the left-hand side, you’ll find the order date, fulfilment date and order reference number. Always remember, the ‘Order reference number’ is what you will need to provide if there are any issues with an item on your invoice.
Towards the right-hand side, you will see the total value of each treatment, along with the commission rate, the commission fee per treatment (not including VAT) and whether it was pre-paid or paid at the venue.
You will also see the employee that performed the service (the name of the employee configured in Connect is used), the VAT % and commission including the VAT. This should give you the data you need to calculate your employee salaries if needed.
Please note that for cancelled items, the employee column will remain empty.
Finally, at the bottom of the last page, you’ll see the total number of orders, the summed up value of these orders, the total value of our commission and fees.