Customer loyalty is key to the success of any business, but how do you turn a new customer into a repeat? Every new customer is a potential investment and so we’ve given you the tools, through Connect, to keep them coming back time after time.
Add your full team details
Trust is a big part of the decision making process for a customer, so when they find a stylist or beautician they love, of course they want to go back. By adding the full details of your team to Connect, such as names, profile photos and qualifications, customers will be able to see who they can book with. And who doesn’t love a friendly face?
Keep customers updated
Reach out to your customers through our marketing tool, conveniently built into Connect. Send emails to your customers about new treatments, offers or events that are taking place and let them know you’re thinking of them.
Respond to customer reviews and let them know you care about their feedback. Customers who feel acknowledged are much more likely to rebook, especially if you are doing so to take the steps to constantly improve their experience.
Make them glow
The most important thing is to deliver an amazing experience to your customers.
First things first, guarantee customers receive a warm welcome. Greet them with a smile, introduce yourself and offer them a drink - ensure they feel completely relaxed and at ease. Take the time to run them through the details of their treatment and what to expect, answering any questions along the way. Make them feel important, make them feel special and you’re sure to see them again.