The reviewing platform plays a big part in customer experience at Treatwell, allowing for honest commentary and feedback on venues and services.
If you come across a review that you believe breaches our Review Guidelines (for example, language is used containing threatening, defaming or libellous statements), then you may report the review to our Review Team.
Please take a read of our Review Guidelines first, and follow these steps if you wish to report:
- Go to your venue page on Treatwell.
- Select the review you would like to report and click ‘Report.’
- You will then be asked to state why the review should be removed.
- Our Reviews Team will be notified and will investigate the report.
Our Reviews Team will send you a response in writing stating the outcome of your request. Please allow a few business days for your request to be handled.
For further information about reporting reviews, visit our Reviews section in the Partner Help Center here.