Occasionally you may be unable to accommodate a particular booking.
To cancel a booking:
- Reach out to the customer using their contact details in Connect and try to reschedule to a slot that suits you both. If however, a cancellation becomes unavoidable, you can:
- Find the booking, either on the right side of the calendar or through the email alert you received.
- Take note of the 8 digit order reference number attached to the booking. This is so our Customer Care Team can assist you as quickly as possible.
- Contact our Customer Care Team on 0330 100 3515. They will then confirm this cancellation with the customer and proceed to cancel it from your calendar.
You can also email our Customer Care Team at firstname.lastname@example.org with all of the relevant information and they will be more than happy to help.
To avoid cancelling bookings, make sure you've blocked out busy slots in your calendar. Visit the Treatwell Academy here and log in to your Academy account to learn more.