We know from time to time things can get a bit hectic. Sometimes you might not be able to take a particular booking – it happens.
So, we've made it really simple to reschedule an appointment if you ever need to:
- Head to your Calendar in Connect.
- Find and select the appointment you wish to reschedule. You can do this in the calendar or by going to the date of the appointment or by searching for the customer's name in the top right-hand corner.
- Select the new date and time from the drop-down fields.
- Once you're happy with these changes, click “Save” at the bottom. The appointment will then move to its new date and time and the customer will be emailed a confirmation of the change.
It is important to discuss any changes to an appointment with the customer before rescheduling their booking. Communicating any changes beforehand helps to minimise any negative feedback, as well as creating a sense of trust and reliability between you and your clients.
Why can't I reschedule this appointment?
If the treatment that the customer has booked has been edited in your menu since you received the booking, you might not be able to reschedule the booking straight away.
If the menu item has been changed, we'll highlight it in yellow on the appointment card.
All you need to do is to update the appointment to reflect your new menu change, by reselecting service from the drop-down. Then, press save, and you'll be able to reschedule as normal.