We know from time to time things can get a bit hectic. Sometimes you might not be able to take a particular booking – it happens.
So, we've made it really simple to reschedule an appointment if you ever need to:
- Head to your Calendar in Connect.
- Find and select the appointment you wish to reschedule. You can do this by going to the date of the appointment or by searching for the customers name in the top right hand corner.
- Select the new date and time from the drop down fields.
- Once you're happy with these changes, click “Save” at the bottom. The appointment will then move to it’s new date and time and the customer will be emailed a confirmation of the change.
It is important to discuss any changes to an appointment with the customer before rescheduling their booking. Communicating any changes beforehand helps to minimise any negative feedback, as well as creating a sense of trust and reliability between you and your clients.
Want to watch how it's done? Our Treatwell Academy is on hand to help! Click here and log in to your Academy account to find out more about rescheduling an appointment.