If a customer has not arrived for their appointment:
- Find their booking on the Calendar in Connect, then click to open.
- A pop up should appear. Click on ‘No show’ towards the bottom, next to ‘Reschedule’.
- Write down any internal notes you wish to leave, as well as whether you want the customer to receive an email alert, and click ‘Set as no show’.
The no show status alerts us to the fact that the customer did not attend. It also helps keep an accurate account of your bookings, meaning we won’t apply commission to a booking that didn’t take place.