If a customer has not arrived for their appointment:
- Find their booking on the Calendar in Connect, then click to open.
- A pop up should appear. Click on ‘No show’ towards the bottom, next to ‘Reschedule’.
- Check the information about what will happen next, and click ‘Mark as no show’.
The no show status alerts us to the fact that the customer did not attend. It also helps keep an accurate account of your bookings, meaning we won’t apply commission to any pay at venue bookings that the customer didn't turn up for. For pre-paid bookings, a usual commission rate is charged as you still receive payment for the booking.
Once you've marked the appointment as a no-show, we'll confirm with the customer that the appointment didn't go ahead as planned, and adjust the booking in the system.
Remember, you're only able to do this on the same day as the appointment was scheduled for, so if you forget, you'll need to contact us directly to let us know.