At Treatwell, we know how fast-paced and diverse this industry can be. So whether it’s a loyal customer or a casual walk-in, we’ve tried to make things as easy as possible for people to book with you.
We've given customers the option to choose how they pay; prepay through Treatwell or pay you directly.
With prepaid bookings, payment is taken the moment a customer makes the appointment through Treatwell. We alert you in the usual way, via Connect and email, and after the commission is automatically deducted, we send the remainder on your next payment date.
Pay at venue:
With pay at venue bookings, payment is taken directly by you when the customer arrives for their appointment. For any commission due, we simply deduct it from any prepaid amounts due to go to you on your next payment date.
Whether it is prepaid or pay at venue will be clearly stated in Connect and your confirmation email, so don’t forget to check whenever you receive a new booking.
If you ever need to refer back to whether an appointment was prepaid or pay at venue, head to 'Reports' in Connect for all the crucial info behind a booking.