We're here to get more clients through your door, and provide those clients with the perfect booking experience. A perfect booking is a booking that takes place at the date and time the client chooses.
When a client's booking gets cancelled or rescheduled, they can feel let down. In some cases, this can lead to a negative review being left on your Treatwell listing, which we want to help you avoid. To ensure you give clients a perfect booking, it's helpful to look at the main reasons things go wrong:
- Treatwell's Calendar was not kept up to date
- The employee was not available at that time
- The service requested was no longer available
- The appointment was not properly noted down
You can avoid all of the above simply by using Treatwell Connect. By keeping Treatwell's Calendar up to date, and having all your appointments in one place, there's no risk of requested times or employees not being available. If you have other software, rather than adding your own appointment, you just need to block your busy times in Connect for the same result.
We're always on hand to help you best use Treatwell Connect, so feel free to reach out to your Account Manager any time for assistance.
Of course, customer cancellations can happen in our industry, but we always look for ways to reduce those too.
As a venue, you can help improve the commitment of your customer by using our software to:
- Improve your real time availability
- Block unavailable time slots on your calendar
- Increase your lead time