How can I change my delivery address?
Please note: You can only change your delivery address before your order is confirmed.
Once you have confirmed your order, you will no longer be able to change your delivery address.
We therefore recommend that you pay particular attention to this stage.
For mainland France, if the address is incorrect you will have to wait for UPS to try to make an initial delivery
this fails, you can contact UPS at 0173006661 to change the delivery details.
For deliveries to Corsica and Belgium, please contact us by e-mail at fr.store@treatwell.com.
What are the delivery charges?
Delivery to mainland France and Belgium is free for orders over €79 excluding VAT.
If the order is less than €79, the delivery charge is €5.90 excluding VAT.
Please note for Corsica: Delivery is free for orders over €199 excluding VAT.
If the order is less than €199 excluding VAT, delivery costs are €14.90 excluding VAT.
What is the delivery time?
Your order will be prepared within 24 hours (working days).
Once your parcel has been picked up by the carrier, it will be delivered within 48 hours (working days) in mainland France & Belgium.
For Corsica, delivery will be made after the carrier has taken charge of the parcel within a minimum of 48 hours (working days).
Where is my order?
You've just placed your order and want to know what stage it's at?
To track the progress of your order, you can go to your "My orders" area to check the various stages of your order before it is delivered.
Select your order to access the carrier portal.
Once on the site, you can view the progress of your delivery in more detail.
Don't hesitate to sign up for the UPS "Receive updates" option, so that you can follow the progress of your delivery.
We'll also keep you informed of every stage by email.
Can I reschedule my delivery if my salon is closed?
You will receive an email with an update for each stage of your order.
The carrier will contact you directly the day before delivery to inform you of its arrival. If you are not available, you can reschedule your delivery with the carrier.
In the event of prolonged absence or several unsuccessful attempts, your parcel will be dropped off at the nearest relay point to your salon and will be available there for 15 days.
Return a product?
Only Products that are delivered non-conform, revealing an anomaly or hidden defect, may be returned to the Seller.
You must notify us of the request for a return via fr@store.treatwell.com or the chat facility accessible from your Treatwell application within seven (7) days of receiving the products.
The return procedure will be communicated to you after you have contacted customer service.
Please note: Returns of opened cosmetic products or used materials will not be accepted under any circumstances.
To make the return, you must :
- Give us the number of the order concerned and the details of your request
- Send us photos of the products and parcel concerned by the return request
- Keep the delivery box in case of inspection by the carrier
If your product return is accepted, we will provide you with a credit note for the amount of the products concerned minus the return costs.
Conversely, if your return is refused because it does not comply with our returns policy, we will not be able to offer you a credit note or a refund for your order.